Elevation Dance - Irish Dance Clothing and accessories

Elevation Dance Customer Service

This page will help you find the answer to your question. The most common questions are highlighted immediately below. All other information about Elevation Dance.com, the website, the products and your order can be found below..

Please fill out this form below with any enquiries you may have regarding your order.

We welcome suggestions that will improve your experience of our website or products that you would like to buy. We want to help and are here to serve you to the best of our abilities.

Please note, the more accurate information you can provide us with, the faster we will be able to respond to your query.

Most Common Questions

Can I change my order?

Once your order has been confirmed, it's not currently possible for you to change it prior to dispatch.

Can I cancel my order?

Yes, of course, but you need to be quick about it. If you chose Standard Delivery, you have an hour to cancel after ordering, but with Next Day Delivery, it's only thirty minutes. If you miss your chance, please email Customer Care, and they'll tell you if anything else can be done.

To cancel, just sign in to My Account, and check your order details. If the button next to it says 'Cancel/View', you're still in time to cancel it before billing. Hit that button, your order status will change to 'Cancelled', and you'll receive an email to confirm.

Currently you can only cancel your entire order, not individual items, and only one order at a time.

For additional information about cancelling your order check out our Returns Policy

Has my order been shipped?

As soon as your order has been sent out, we'll email to let you know.

If you don't receive your order within the specified delivery time, please contact Customer Care , and we will look into it, and be back to you as soon as possible.

I have received a faulty item

If you think anything in your order is faulty please contact Customer Care within 10 days of receipt with the following details:

Order number
Product code/product name
Details of the fault
If you want a refund or replacement

We will then advise how to proceed with the return.

I have received an incorrect item:

If you receive an incorrect item please accept our apologies and contact customer care with the following details:

Order number
Product code/product name ordered
Product code/product name received
If you want a refund or replacement